Easier than in the past
The use of a hotel reservation system is getting easier and easier. Nowadays virtually anyone can book a room in a hotel anywhere in the world, just in the comfort of his home. There is no neeed anymore to call hotels, no need to go to a travel agency. I guess this has put quite some companies out of business, but on the other hand are there more online reservation companies now and people have to work there, too. But for me as a a. customer it is really a lot easier now and I must say that I really like looking for hotels on the web, reading reviews and booking them when neede.